We are looking for someone to join our enthusiastic, highly motivated team. Based at our HQ in Harrogate, North Yorkshire and as part of this energetic team, you will play a key role in growing our online/ecommerce business in Europe, with a particular focus on Germany.
You will deliver exceptional customer service excellence by dealing with and advising on a variety of customer enquiries. This role would suit someone who is hardworking, enthusiastic, has a keen eye for detail and is able to work closely with other team members.
What we require:
Your main responsibilities will include...
Lights4fun is a fast paced, rapidly expanding, online business based in Harrogate, located close to the train station at Hornbeam Park – we also have plenty of parking spaces.We offer an excellent salary along with other benefits such as more coffee and cake than you can shake a stick at, and two dogs that visit daily! Your normal working hours will be Monday – Friday 8.30am – 5pm, though you will be required to work the occasional weekend in our peak season in November and December.
An exciting opportunity has emerged for a Customer Experience Advisor to join our expanding team. Based at our vibrant Head Office in Harrogate you will be responsible for delivering an exceptional service and experience for our much-loved customers.
The successful candidate will be a proactive and driven individual who will make sure we exceed the company’s customer expectations delivering high levels of service at all times through incoming and outgoing telephone calls, online chat, & email communications. We empower team members to solve problems to deliver the best possible customer experience.
A team player with a dynamic approach, you’ll work across departments to support the growth of our engaging Business to Business (B2B) programme, which could see you work with large multinational companies across the world with potential for out of office B2B meetings to ensure optimum customer service and long term loyal client relationships.
…then we want to hear from you!
The successful candidate will have:
At Lights4fun we are committed to developing people, and full training is continuously provided on our service, products, and customer care processes.
We offer an excellent salary along with other benefits such as more coffee and cake than you can shake a stick at, and two dogs that visit daily!