An exciting opportunity has emerged for a Customer Experience Advisor to join our expanding team. Based at our vibrant Head Office in Harrogate you will be responsible for delivering an exceptional service and experience for our much-loved customers.
The successful candidate will be a proactive and driven individual who will make sure we exceed the company’s customer expectations delivering high levels of service at all times through incoming and outgoing telephone calls, online chat, & email communications. We empower team members to solve problems to deliver the best possible customer experience.
A team player with a dynamic approach, you’ll work across departments to support the growth of our engaging Business to Business (B2B) programme, which could see you work with large multinational companies across the world with potential for out of office B2B meetings to ensure optimum customer service and long term loyal client relationships.
Do you...
Want to work for one of the most exciting companies in the country with excellent career prospects?
Care about customer service and want to work with likeminded bright and friendly folk?
Like a challenge working across multiple projects simultaneously?
Speak German and English fluently?
…then we want to hear from you!
The successful candidate will have:
Excellent communication & organisational skills
A professional and proactive attitude with exceptional problem-solving skills
An eagerness to learn and develop themselves
The will to go the extra mile to ensure our outstanding service is upheld
Experience of Amazon/ ebay and/ or ecommerce, though full training will be available.
At Lights4fun we are committed to developing people, and full training is continuously provided on our service, products, and customer care processes.
We offer an excellent salary along with other benefits such as more coffee and cake than you can shake a stick at, and two dogs that visit daily!
