Karriere

We are looking for someone to join our enthusiastic, highly motivated team. Based at our HQ in Harrogate, North Yorkshire and as part of this energetic team, you will play a key role in growing our online eCommerce business in Europe, with a particular focus on the UK and Germany. You will deliver exceptional customer service excellence by dealing with and advising on a variety of customer enquiries. This role would suit someone who is hardworking, enthusiastic, has a keen eye for detail and is able to work closely with other team members.

Required:

Fluency in German and English

Experience in creative writing

Computer Literate – Excel, Microsoft Outlook, Word

Accurate typing skills

Customer service mind-set

Willingness to learn new skills

Internet trading/ Amazon/ eBay/ eCommerce experience an advantage though full training will be given

Main Responsibilities:

Marketplace Assistant

Assistant managing tasks on Amazon, including:

Answering product reviews & report faults

Customer feedback

Creating Amazon shipments

Creating, following up & resolve Amazon cases

Amazon Store Front

Product uploads, Fixing product pages & creativity

Reporting Campers (product pages, photos)

Assistant managing tasks on eBay, including:

Learning about eBay tools (i-ways / eBay Vero program)

Product uploads

Reporting campers (product listings, photos)

Customer Service

Responding to emails

Inbound phone calls

Taking orders

Processing returns